client relationship

client relationship

The most essential steps for a successful client relationship are:

listen

what are client needs and expectations

stake-holding

understand who knows, who decides and what conflicts exist between departments

discover

check client infrastructure and spot critical issues, often what the client describes is far from best practices

return

estimate the return for that project and define success metrics

propose

propose a service for the mentioned budget

test

test the progresses of your product and the delivery of the team

tell

keep the client updated and discuss possible adaptations

involve

involve the client in product tests, make sure the client won’t be surprised at the time of delivery

measure

measure the quality of the metrics and make sure the client is satisfied

deliver

make sure at the delivery date there are no surprises

update

ask the client if everything works fine and if they need some adjustments

upsell

ask the client if they want to expand on other business cases capitalizing the investment for the first product

network

ask the client if they can promote your services to their partners of to the press

stake-holding

There are some tricky situations to handle:

budget owners

don’t have the technical capabilities to understand what they need

procurement

they don’t know what they buy but use many tricks to cut on price

tech teams

they don’t like external providers and they feel questioned when you ask